Privacy Policy

Updated on January 20, 2026

Visual Vinyl & Print ("we", "our", or "us") respects your privacy and is committed to protecting the personal information that you share with us.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request a quote, place an order, or otherwise interact with our services.

This policy is intended to comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We may collect personal and non-personal information in the following ways:

Personal Information

Information that can identify you as an individual, including but not limited to:

  • Name
  • Business name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment-related details (processed securely through third-party providers)
  • Details submitted through quote requests, contact forms, or order forms
  • Artwork, files, or design instructions you provide

Non-Personal Information

Information that does not directly identify you, such as:

  • IP address
  • Browser type and version
  • Device type
  • Pages visited and time spent on our website
  • Referring URLs

2. How We Use Your Information

We use the information we collect to:

  • Provide and manage our products and services
  • Prepare quotes and process orders
  • Communicate with you regarding inquiries, orders, or support requests
  • Improve our website, services, and customer experience
  • Send transactional emails (order confirmations, invoices, updates)
  • Send promotional or marketing communications (only where permitted by law and with the option to unsubscribe)
  • Meet legal, regulatory, or contractual obligations

3. Consent

By using our website or providing your personal information, you consent to its collection, use, and disclosure as outlined in this Privacy Policy. You may withdraw your consent at any time, subject to legal or contractual restrictions.

4. Sharing of Information

We do not sell or rent your personal information. We may share your information only in the following circumstances:

  • With trusted third-party service providers who assist with payment processing, website hosting, analytics, shipping, or email communications
  • When required by law, regulation, or legal process
  • To protect our rights, property, or safety, or that of our customers

All third-party partners are required to maintain appropriate safeguards to protect your information.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Enhance website functionality
  • Analyze website traffic and usage
  • Remember user preferences

You can adjust your browser settings to refuse cookies or alert you when cookies are being used. Some website features may not function properly without cookies.

6. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, loss, misuse, or alteration. While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet is 100% secure.

7. Retention of Information

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal and business requirements.

8. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or incomplete. Requests may be subject to identity verification and applicable legal limitations.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies.

10. Children’s Privacy

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised effective date.

This Privacy Policy is provided for general informational purposes and does not constitute legal advice.

Contact Information

If you have questions about this Privacy Policy, wish to access or correct your personal information, or have concerns about our privacy practices, please contact us.

Visual Vinyl & Print
3351 McConnell Avenue, Cornwall, Ontario K6H5R6
Email: info@visualvinyl.ca
Phone: (613) 932-8318